Applying Design Thinking to Employee Engagement

Design thinking is now taking center stage in improving Employee Engagement and Experience at the workplace. Marketers have long obsessed about the Customer Experience (CX) journey.  HR teams at leading companies are now adopting the same principles to better manage and improve the “Employee Experience”.

Rewards that go boink! (or the folly of cash as an incentive)

Mark Hanna:   The name of the game, move the money from your client’s pocket into your pocket. Jordan Belfort:   But if you can make your clients money at the same time it’s advantageous to everyone, correct? Mark Hanna:   No (Dialogue from the movie ‘The Wolf of Wall Street’, 2013) I have an article on how … Continue reading Rewards that go boink! (or the folly of cash as an incentive)

Building a high-energy work environment

Usually when people think of an office buzzing with energy with everyone in the ‘zone’ they think of start-ups. Small office, people sitting where they can, cheap furniture, lots of wires criss-crossing the floor from all the machines lying helter-skelter all around. For the record, the first “office” ‘kwench had was a living room and … Continue reading Building a high-energy work environment

Mission Impossible – ‘Presenteeism’ Protocol

The world of banking has a term it dreads – NPA (Non-Performing Assets). These typically refer to loans that are at high risk of default. Your employees are your most precious assets and their best performance is what you bank on to make the organization thrive. The Towers-Watson Global Workforce Study 2012 surveyed over 32,000 … Continue reading Mission Impossible – ‘Presenteeism’ Protocol

How to (not) create an engagement monster

You get an intern over for a few months. Ask her to google “employee engagement strategy” and make a report. She makes a laundry list of things that engaged companies seem to be doing. Borrow 10 techniques each from the top three most engaged companies on the global list that seem easy enough to do … Continue reading How to (not) create an engagement monster

Happiness: the ‘new’ productivity driver

The latest topic of interest at B-schools interestingly has little to do with finance or advanced operations management and has more to do with the 'well-being' of the workforce in companies. 'Human Flourishing' or 'Subjective Well-being' as some of the Prof's put it, but 'Happiness' to most of us. Research is now showing that contrary … Continue reading Happiness: the ‘new’ productivity driver

The benefits of Non-Monetary Peer-to-Peer Recognition

“The deepest human need, is to be appreciated” – Willam James, Psychologist In my previous post on what motivates people at the workplace, one of the major takeaways was how people have a need to feel appreciated by their peers. But does peer to peer recognition really have such a big impact? The short answer … Continue reading The benefits of Non-Monetary Peer-to-Peer Recognition