The difference between Employee Satisfaction and Employee Engagement

Employee satisfaction and engagement are deceptively similar sounding attitudes when seen superficially. Many people tend to use these terms interchangeably but there are clear differences between these two and it is important for business leaders to know the nuances. In fact in some organizations, shaking up satisfied employees might be the key to growth!

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The ABC’s of Attitude, Cognitive Dissonance and Echo Chambers

Attitude, is a much used and equally abused word in daily life – both in the workplace and outside of it. It is often used to dismiss those who don’t ‘play along’ with broad stroke classifications of ‘having a wrong attitude’.

But therein lies the rub. Very few dig in deeper to understand what causes the positive or negative attitude. Take a moment to think about it – the attitude a person has is not something he is born with; it’s not something that is coded into his genetic material. So where does it come from?

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n:gage: Interview with Sonali Roychowdhury, HR Director – India/Middle-east/ Africa Distributor Operations, and Indian Sub-continent, Procter and Gamble.

In the July issue of n:Gage leader speak, Sonali RoyChowdhury, HR Director, P&G India, answers questions about everything from the brilliant CSR programs that are run in India to challenges of engaging and motivating a multicultural workforce.  

Sonali shares…

….employees are more engaged and happier working for a company with strong value system and “doing the right thing” culture, and multiple internal/ external surveys keep validating this. Apart from our formal programs, we also have lots of informal employee-led “circles” under a program called ‘Vibrant Living’ which are actively doing their bit in making a difference to the world!

You can read the PDF version here

n:gage: Interview with Indraneil Roy, Head Strategic Hiring, Wipro Technologies.

In the June issue of n:Gage leader speak, Indraneil Roy, Head Strategic Hiring at Wipro Technologies weighs in with his views on the challenges faced by organizations in attracting (and retaining) top talent. I posed a range of questions from the challenges he sees in the current environment of uncertainty faced by the IT industry to managing diversity at the workplace.

Here’s a teaser

…at the very beginning the leadership in Wipro build a vision for having an all inclusive organization as diverse organization had better productivity, better connect with stakeholders and innovated better. We went ahead and hired a female board member so that the commitment was clearly visible across the organization. Also the leadership was involved with ensuring business objectives are enabled with D&I and every Business Head would ensure there is adherence to this policy. In parallel an equitable cultural environment was created with leaders driving it personally in their business units.

You can read the good old PDF version here or read the digital magazine version (requires Flash installed on your browser) here

 

Employee Engagement: Focus on the right Symbiont.

kwenchBlogBanner_RightSymbiont_I ain’t some dying dog that you can kick /
So f* off /
It’s so easy to fall into that hole /
And you’re the one who cast me in that role / (Social Parasite, Alice in Chains)

We often hear comparisons of organizations with organisms. In his book ‘The Living Company’, Arie De Gues compares companies to living organisms by arguing that just like them, companies learn, evolve and eventually cease to exist. The traditional view point of the contract between an employee and the organization/employer has been that of two principals who are inherently in conflict; but in order to maximize their self-interest they engage in co-operation with each other. Employee-employer relationships have come a long way from the Master-Slave days and so has the implicit contract between them.

Continue reading “Employee Engagement: Focus on the right Symbiont.”

FLIPping VUCA through Strategic Employee Recognition

KwenchBlog_FLIPpingVUCA_

Livin’ on the edge / You can’t stop yourself from fallin’/ Tell me what you think about your situation/ Complication, aggravation is getting to you

If chicken little tells you that the sky is fallin’/ Even if it wasn’t would you still come crawlin’ back again/ I bet you would my friend  

(Living on the Edge, Aerosmith)

It has become nearly impossible to access a news site off late without coming across a report or opinion piece on how layoffs are imminent in the Indian IT/ITeS sector. Experts, who understand this sector much better than I do, seem to attribute the negative sentiment among companies in the sector to rising protectionist sentiments in traditional markets, impending rise of AI and ML and subsequent loss of jobs to automation. Some even feel that the entire sector was ‘lazy’ and that the loss of jobs was a foregone conclusion. And all those share buy-back offers by IT majors? Now that simply has to be the ultimate proof that things aren’t going well at all!

If all this fearmongering makes you want to scream out loud, join the line. As Aerosmith put it so well – it feels a bit like ‘Living on the Edge’! Continue reading “FLIPping VUCA through Strategic Employee Recognition”

5 Employee Engagement tips from the Baahubali Saga

5 Employee Engagement tips from the Baahubali Saga

 

 

 

 

Baahubali 2: The Conclusion has been making waves at the box office. Everyone wanted to know why Kattappa killed Amarendra Baahubali. A story of intrigue, ambition, greed, love, loyalty and everything in between.

Like all good stories, there are nuggets of wisdom embedded in there that leaders can put to good use. So here are five employee engagement tips from the story. (Spoiler Alert: If you haven’t seen the movie, and are planning on seeing it, you might want to skip this post for now and come back later once you have seen the visual treat) Continue reading “5 Employee Engagement tips from the Baahubali Saga”